IT Help Desk Specialist

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McLean, Virginia, United States Full-time Posted 12d ago

This is an ideal opportunity for someone who enjoys being the go-to problem solver, takes pride in delivering excellent employee support, and wants exposure to a security-conscious defense-tech environment. Key Responsibilities * Manage the help desk ticket queue in Zendesk, triaging, resolving, and escalating requests within defined service levels * Provide Tier 1 and Tier 2 support for Windows and macOS endpoints, Microsoft 365 applications, mobile devices, and conference room equipment * Provide responsive, high-touch IT support to executives and senior leaders, including device…

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