IT Helpdesk Technician II

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Dallas, TX - HQ Remote Full-time Posted 4d ago

WHAT YOU’LL DO: * Provide Tier 2 and 3 technical support via Slack, email, Zoom, and Jira, resolving hardware, software, and access issues promptly. * Onboard new employees, handling device setup, account provisioning, and tool access with a customer-focused approach. * Administer and maintain SaaS tools including Okta, Google Workspace, Zoom, Slack, Atlassian, and Office365. * Troubleshoot networking and remote connectivity issues to ensure reliable work-from-home performance. * Troubleshoot integration issues between systems, provision failures * Improve and document helpdesk…

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