Mirrai Careers

IT Infrastructure Support Lead

Larian Studios

Guildford Full-time Posted 2w ago
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With multiple awards to our name, Larian Studios has proven that we’re dedicated to delivering high-quality role-playing games As we move on to new projects, the studio that brought you Baldur’s Gate 3 & Divinity: Original Sin 2 is looking for an IT Infrastructure Support Lead to join the team and help us in crafting the high calibre games our fans have come to expect. RESPONSIBILITIES * Lead and manage a team of Infrastructure Support Engineers, including performance reviews and career development * Coordinate the daily support workload, setting priorities and assigning work across the team * Make sure tickets and requests are correctly logged, categorised, prioritised, and assigned * Escalate unresolved or complex issues through the appropriate channels when needed * Oversee user onboarding and offboarding activities * Organise the preparation and delivery of workstations, laptops, and other IT equipment * Use Microsoft Intune for device management and application deployment across the organisation * Maintain the global IT asset inventory * Track software licence allocation and keep licence records accurate * Spot recurring support issues and drive improvements to processes, best practices, documentation, and standard procedures * Provide training and technical guidance to the Support Team on IT operational systems and procedures * Take part in the change management process * Support backup management, disaster recovery, and business continuity procedures * Keep monitoring systems running to help ensure system availability and reliability * Contribute to IT infrastructure upgrades and migrations * Ensure the team follows IT security standards and best practices REQUIREMENTS * Experience leading and managing an IT support team, including setting priorities, coordinating workloads, and supporting team development * Strong understanding of IT service management processes, including ticket ownership, prioritisation, escalation, incident management, request management, and service quality * Hands-on experience administering Microsoft Active Directory, including user accounts, groups, permissions, and Group Policy * Proficiency administering Google Workspace, including user accounts, groups, access, and core services * Familiarity with Microsoft Intune or a similar endpoint management platform, including device management and application deployment * A track record of coordinating user onboarding, offboarding, and IT equipment deployment * Background managing IT asset inventories and software licence records * Working knowledge of infrastructure operations, including monitoring, backups, disaster recovery, and change management * Good understanding of IT security standards and best practices * Strong organisational skills and the ability to manage multiple priorities * Strong written and verbal communication skills, with the ability to explain technical information clearly to technical and non-technical users * Flexibility to work outside normal working hours when required for planned infrastructure upgrades or migrations NICE TO HAVES * Exposure to infrastructure monitoring platforms * A track record of supporting teams across multiple international locations and time zones * Experience supporting Perforce Helix Core and P4V * Familiarity with enterprise backup platforms * Comfort using PowerShell or other scripting tools to automate support and administrative tasks * Background in large-scale migration projects and operating system upgrades * Working knowledge of Windows, Linux, and macOS environments WHAT WE OFFER * An international team of over 600 employees spread across 7 studios around the world, each of which have their own unique qualities, and maintain a small-studio feel * An open, collaborative environment where ideas are welcome and encouraged * A managerial team consisting of highly experienced game developers at the top of their fields * Sharing hobbies and passions with like-minded colleagues * Inclusive environment with many activities organized by the studios or the employees * Commitment to making the best game possible for the fans, including listening to community feedback

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