AirX Jet Support is a UK CAA and EASA approved Maintenance Repair Organisation with approval to provide Line & Base Maintenance services on our parent company fleet of CL-600, EMB-135 and ERJ-190 series aircraft. We are now looking for a reliable and hands-on IT Support Officer to join its office-based team. This is a great opportunity for someone with a strong foundation in IT support who’s ready to grow in a fast paced, technical environment. This role reports to the Chief Technology Officer and is based at the London Stansted Diamond Hangar facility working a Monday to Friday shift pattern. Key Responsibilities • Provide 1st and 2nd line technical support for hardware and software issues. • Install and configure operating systems, devices, and peripherals. • Set up workstations and user accounts for new joiners. • Assist with IT inventory management and procurement. • Perform routine IT-related checks and procedures. • Monitor and maintain WiFi access points, network infrastructure, and internet connectivity. • Manage and support CCTV and access control systems. • Provide IT support to staff, crew, and engineers on site. Requirements • Minimum of 1 year of experience in a similar IT support or helpdesk role. • Basic knowledge of Office 365 applications. • Familiarity with Entra ID (Azure AD), Microsoft Intune, and TCP/IP networking. • Strong problem-solving skills and the ability to manage and prioritise issues effectively. • Excellent verbal and written communication skills. • Willingness to learn and work collaboratively as part of a team. • A valid and clean UK driving licence is preferred. Education & Experience • Diploma-level education in IT or industry certification (e.g. CompTIA A+), or equivalent hands-on experience. What We Offer * Competitive salary with opportunities for career progression. * Generous annual leave – starting with 25 days, increasing by one additional day for each completed year of service, up to a maximum of 28 days. * Bupa private healthcare to support employee health and wellbeing. * Private pension scheme with the option to contribute via salary sacrifice. * Specsavers Corporate Eyecare Scheme. * Ongoing training and professional development opportunities. * A collaborative, supportive, and high-performing culture where everyone's ideas are valued, achievements are recognised, and career development is encouraged. Applicants must have the right to work in the UK.

IT Officer

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