Mirrai Careers

IT Operations Analyst

Company hidden

Remote Remote Posted 6d ago
You get a quiet satisfaction from closing a ticket cleanly. Not just resolving the issue, but leaving the person on the other end feeling like they were heard, helped, and didn't have to explain themselves twice. You've worked a queue before. You know what it means to triage well, communicate clearly under pressure, and stay patient when the person you're talking to isn't. At the company, we're building an AI-native IT automation platform that combines technology with a human touch. The "human touch" part isn't a tagline. It's the job. Our Help Desk Analysts are the people who make that real…

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