Mirrai Careers

IT Operations Specialist

EOS

Berlin, Berlin, Germany Posted 2w ago
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IT OPERATIONS SPECIALIST – KEY RESPONSIBILITIES & REQUIREMENTS Position Overview * Act as the primary IT support contact for employees in the Berlin office, ensuring a seamless end-user experience. * Support local and global IT infrastructure, workplace technologies, automation initiatives, and operational processes. * Manage hardware provisioning, SaaS administration, user lifecycle activities, and IT service delivery. * Collaborate with global IT teams to align on policies, processes, tools, and best practices. * Deliver a high-quality, customer-focused IT experience that enables employees to work efficiently and securely. END USER SUPPORT * Provide first and second-line IT support for hardware, software, accounts, access, and workplace technology issues. * Support employees throughout onboarding, day-to-day operations, and offboarding. * Troubleshoot MacOS, Windows, mobile devices, SaaS applications, and collaboration tools. * Escalate complex issues while maintaining ownership, communication, and follow-through. * Deliver a responsive, customer-centric support experience with a focus on user satisfaction. DEVICE LIFECYCLE MANAGEMENT * Provision, configure, deploy, and recover end-user devices, with a strong focus on Mac environments. * Manage IT asset inventories and maintain accurate lifecycle documentation. * Support device enrollment and management through Jamf, Microsoft Intune, and similar endpoint management platforms. * Coordinate hardware upgrades, replacements, and refresh programmes. SYSTEMS & USER ADMINISTRATION * Manage user provisioning and deprovisioning across business applications and SaaS platforms. * Support Identity & Access Management (IAM) processes using Okta, Google Workspace, Microsoft 365, and related technologies. * Maintain and update IT documentation, procedures, and knowledge base articles. * Assist with operational improvements, standardisation projects, and service enhancement initiatives. WORKPLACE TECHNOLOGY & AV SUPPORT * Provide support for meeting room technology and collaboration platforms. * Troubleshoot Google Meet rooms, Logitech conferencing equipment, displays, peripherals, and connectivity issues. * Escalate advanced AV issues to specialist support teams when required. * Support events, meetings, and conference room readiness activities. CANDIDATE PROFILE * Proven experience in IT Support, IT Operations, or Service Desk environments. * Strong troubleshooting skills across MacOS, Windows, mobile devices, SaaS applications, and workplace technologies. * Hands-on experience with tools such as Jamf, Intune, Kandji, Okta, Google Workspace, Microsoft 365, Jira, Zendesk, and ServiceNow. * Advanced MacOS administration and end-user support experience. * Excellent communication, customer service, and stakeholder management skills. * Ability to work independently, prioritise workload, and manage multiple tasks in a fast-paced environment. PREFERRED CERTIFICATIONS * CompTIA A+ * CompTIA ITF+ (IT Fundamentals) * Google IT Support Professional Certificate * Microsoft Certified: Endpoint Administrator Associate * Jamf Certified Associate * Okta Certified Professional WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.   #INDEMEA

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