As a IT Support Engineer at Aleph Alpha, you will be a key player in managing our Apple ecosystem (via Kandji/IRU) and Google Workspace environment. You will ensure that our team of 300+ employees has reliable, secure, and seamless access to the tools they need to build the future of AI. YOUR RESPONSIBILITIES * Own and manage the Kandji/IRU MDM platform, including device enrollment, app deployment, security policies, and compliance monitoring * Administer Google Workspace including user lifecycle management, security configurations, and data governance policies * Provide expert-level support for macOS and iOS devices, resolving complex technical issues * Design and implement zero-touch deployment workflows for new employee onboarding * Develop automation scripts to streamline repetitive IT tasks and improve efficiency * Create and maintain IT documentation, knowledge base articles, and self-service resources * Collaborate with Security and Infrastructure teams to ensure endpoint compliance and security standards YOUR PROFILE * Several years of experience in IT support with focus on Apple device management * Proven hands-on experience with Kandji/IRU or similar MDM solutions (Jamf, Mosyle) * Expert knowledge of Google Workspace administration and security features * Deep understanding of macOS and iOS enterprise management * Experience with ITIL processes and ISMS frameworks * Experience with SSO/identity management solutions * Scripting skills (Python, Bash, or AppleScript) for automation * Excellent communication skills and customer-service orientation * Fluent in German and English * Google Workspace certification is a plus What you can expect from us: * Become part of an AI revolution! * 30 days of paid vacation * Access to a variety of fitness & wellness offerings via Wellhub * Mental health support through nilo.health * JobRad® Bike Lease * Substantially subsidized company pension plan for your future security * Subsidized Germany-wide transportation ticket * Budget for additional technical equipment * Flexible working hours for better work-life balance and hybrid working model * Virtual Stock Option Plan