IT Support Engineer, MENA About Brain Co. Brain Co. is an applied AI startup co-founded by Jared Kushner and Elad Gil, backed by leading Silicon Valley builders including Patrick Collison and Andrej Karpathy. We build AI applications for governments, healthcare systems, and critical industries. * Automated construction permitting for a sovereign government → 80% faster, unlocking $375M+ in value * Optimized supply chains for a global energy company → 30% lower cost, preventing $100M+ in losses * Streamlined hospital patient care → 40% better outcomes, 80% less admin work * $55M Series A · 70+ person team from Tesla, Google DeepMind, NVIDIA, and Databricks The Role As our part-time IT Support Engineer, you’ll be the frontline of our IT operations — keeping a fast-growing team unblocked while supporting the corporate security programs that keep Brain Co. safe. You’ll own help desk, onboarding, offboarding, and access requests, working closely with the Security & IT team. There’s room to grow into a full-time role as the team scales. What You’ll Work On Help Desk & Employee Support * First-line IT support for a 70+ person team — hardware, software, and account issues * On-site and remote support across macOS and Windows * Maintain runbooks and self-service resources to reduce repeat requests Onboarding * Own Day 1 setup end-to-end: accounts, devices, and Okta provisioning * Execute provisioning workflows and fulfill access requests per our access entitlement model * Coordinate with HR and hiring managers on start dates and equipment needs Offboarding * Run offboarding on last days: disable accounts, revoke access, recover equipment * Keep offboarding logs accurate and audit-ready for SOC 2 Access Requests * Own the access request queue and fulfill approved requests within our 2-hour SLA * Route Tier 2/3 requests to the right approvers and track to resolution AV, Network & MENA Offices * Support conference room AV across office locations — setup, troubleshooting, and keeping meetings running * Help maintain office network infrastructure and troubleshoot connectivity issues * Serve as the IT point-of-contact for our MENA offices — remote support, new hire setup, and hardware logistics You Might Be a Great Fit If You… * Have 2+ years of IT support or helpdesk experience, ideally at a startup * Are comfortable in Okta — provisioning, groups, and SSO troubleshooting * Have run onboarding and offboarding workflows and understand the security stakes * Are organized and dependable — you juggle open requests without dropping the ball * Communicate clearly with non-technical employees * Work independently and surface issues proactively Bonus points for: * Google Workspace administration * MDM experience (Jamf, Kandji) * SOC 2 access control or IT audit exposure * Basic scripting (Python, Bash) Why Join Us * Real ownership from day one — you’ll run IT operations, not just execute tickets * Work at a company deploying AI to governments, hospitals, and critical industries * Flexible part-time hours (~20 hrs/week) with potential to grow into a full-time role * Competitive hourly compensation