IT Support Officer

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Sathorn, Bangkok, Thailand Posted 4w ago

Key responsibilities * Working Hours: Monday to Friday, 9:00 AM – 6:00 PM, supporting the Technical Support Line; occasional work outside standard hours may be required based on business needs. * Serve as the first and single point of contact (SPOC) for IT service requests and incidents from global end-users. * providing IT administration and 1st-level technical support for international business units across multiple time zones within a centralized shared service center in Bangkok. * Respond to user requests and incidents via phone, email, and online channels, logging all cases into the…

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