Mirrai Careers

IT Support Officer

ATA IT

Sathorn, Bangkok, Thailand Posted 3d ago
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Key responsibilities * Working Hours: Monday to Friday, 9:00 AM – 6:00 PM, supporting the Technical Support Line; occasional work outside standard hours may be required based on business needs. * Serve as the first and single point of contact (SPOC) for IT service requests and incidents from global end-users. * providing IT administration and 1st-level technical support for international business units across multiple time zones within a centralized shared service center in Bangkok.  * Respond to user requests and incidents via phone, email, and online channels, logging all cases into the service desk system per established procedures. * Monitor, follow up, and escalate incidents in accordance with agreed Service Level Agreements (SLAs). * Provide 1st-level remote technical support for applications, infrastructure, systems, networks, and desktop/end-user clients. * Experience with Jira Service Management and Asset Management is a plus.  * Set up, configure, and support Windows-based computers, macOS workstations, and peripheral equipment (printers, scanners, video conferencing systems, etc.). * Perform routine preventative maintenance and apply software/hardware updates to minimize system downtime and outages. * Perform administrative tasks in Active Directory and Microsoft 365. * Microsoft 365 administration experience is a plus. * Microsoft Azure experience is a plus. * Support the wider IT infrastructure team to ensure systems remain well-maintained and operational. * Maintain accurate IT asset records, including tracking, allocation, and lifecycle management of hardware and software. * Maintain adequate stock of IT equipment to support business operations and growth. * Coordinate with the purchasing department on IT equipment requirements and procurement. * Liaise with local IT teams, development teams, corporate IT, and external vendors on service requests, tickets, and issue resolution.  * Support IT onboarding and offboarding processes for employees.  * Continuously develop technical, functional, and interpersonal competencies. * Maintain a strong customer service orientation to enhance end-user satisfaction. Qualification * Bachelor's degree or higher in Computer Science, Computer Engineering, Information Technology, or a related field. * At least 3 years' experience working in a shared service environment/ customer support service center supporting medium to large applications in a diverse environment globally. * At least 3 years' experience providing user support of client applications, PC/Windows network infrastructure, and customer business applications. * Good command of written and spoken English. * Ability to manage multiple tasks and priorities efficiently. * Service minded. * Experience with Jira Service Management and Asset Management is a plus. * Microsoft 365 administration experience is a plus. * Microsoft Azure experience is a plus. What you will get from ATA IT : * 14 days' vacation in first year * Health insurance for staff & families * Life insurance * Dental fee for staff & families * Provident fund * Monetary Assistance (Childbirth, Funeral, Basket Visit) * Annual Party * Monthly Activities- Staff Birthday & Company Activities * Annual Health Check

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