IT Support Specialist

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Chicago, IL Full-time$80k–$88k / year Posted 2w ago

Market rate. This role pays around the $75k median for similar USD roles (133 comparable postings in our corpus).

SUMMARY The Information Technology (IT) Specialist provides hardware, software, and network technical assistance and support to the company users throughout the state of Illinois. This position reports to the Director of Information Technology and Systems. ESSENTIAL FUNCTIONS 1. (50% - Technical Support) Provide technical support to all staff in a hybrid/remote workforce. Support PCs, laptops, hardware, software, printers, desk phone systems, mobile devices, headsets, peripherals/accessories, conference room systems, and online/cloud/SaaS systems. Monitor and manage helpdesk tickets to…

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