Job Overview This is an entry-level position – we are not expecting a long and storied career in IT. However, we would love to understand what IT experience you have, whether it’s helping a family member with their WiFi or classes you’ve taken. Help us recognize that you have a technical, problem-solving mindset – we can provide the specific knowledge. Key Responsibilities * Respond to incidents and requests from multiple ticketing systems for a variety of products * Provide support to end users, both technical and non-technical * Utilize management and monitoring tools as necessary to facilitate troubleshooting and implementation processes * Proactively identify and troubleshoot security infrastructure * Support system security design and architecture decisions * Contribute to documentation, participate in internal knowledge-sharing sessions, and thoroughly log all work performed * Provide excellent written communication, including reports, incident reports, emails, and other required documentation * Other tasks as assigned Required Qualifications * Security+ and Network+ Certifications * Basic knowledge and proficiency in Microsoft Office and Windows products * Desire for growth and will be required to further your development with valuable certifications * Ability and readiness to learn quickly, lend a helping hand, and pass on the knowledge as you grow with the company * Excellent critical thinking and problem-solving skills * Excellent verbal and written communication skills * Strong attention to detail * Ability to work under pressure * Positive and professional demeanor * Strong customer service skills Preferred Qualifications * Familiarity using network management and monitoring tools * Familiarity with Microsoft Azure, AWS, or other cloud providers (specifically security tools) * Familiarity with IAM, including Active Directory, MFA, and other associated technologies * Familiarity with firewalls, servers, switches, access points, and other network hardware * Excellent ability to communicate technical concepts to non-technical audiences Check us out at archetypesc.com! We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.