At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another. THE OPPORTUNITY ConvenientMD is seeking a Lab Technician to join our growing laboratory team. In this role, you’ll play a critical part in delivering high-quality diagnostic testing that supports patient care across our Urgent Care, Advanced Primary Care, and Specialty Care services. Reporting to the Laboratory Manager, you’ll perform a wide range of laboratory tests to detect genetic materials in biological samples, ensuring accuracy, consistency, and compliance with all quality and safety standards. YOUR IMPACT * Laboratory Testing & Analysis * Perform specialized molecular diagnostic testing (PCR) and blood work (CBC) with precision and consistency. * Prepare and process biological samples, including DNA and RNA extraction, ensuring accuracy and integrity throughout all testing stages. * Analyze experimental data, interpret results, and meticulously document findings in accordance with lab protocols. * Accurately enter test results into the Lab Information System (LIS/Dendi) and maintain the daily lab dashboard and key performance indicators (KPIs). * Quality & Compliance * Maintain the highest standards of quality control to ensure the accuracy and reliability of test results. * Follow all established laboratory protocols, manufacturer recommendations, and regulatory guidelines (CLIA, COLA, NH DHHS). * Support preparation and readiness for annual inspections and ongoing licensure requirements. * Equipment & Inventory Management * Operate, calibrate, and troubleshoot laboratory instruments to maintain optimal functionality. * Prepare necessary reagents and solutions for testing procedures. * Manage inventory and ordering through the Inventory and Ordering Software (ENVI), ensuring adequate supplies for testing operations. * Collaboration & Communication * Work closely with Urgent Care, Advanced Primary Care, and external partners to address specimen handling or collection issues. * Maintain open communication with the Lab Manager/General Supervisor, Technical Supervisor, and Lab Director to ensure operational alignment. * Foster a culture of internal and external customer service, teamwork, and shared accountability across all lab functions. * Safety & Environment * Uphold a clean, organized, and contamination-free workspace. * Ensure all safety practices and lab hygiene standards are followed at all times to support a safe and efficient working environment. WHO YOU ARE * Experience: * Experienced in laboratory operations, testing, and molecular diagnostics (minimum 2 years direct clinical lab experience with PCR). * Knowledgeable in lab equipment, supplies, and quality control processes. * Education: Bachelor’s degree in Medical Technology, Clinical Laboratory Science, Biological Sciences, or a related field. * Driven and self-motivated: Able to function and execute independently with little direction while adhering to established policies and procedures. * Highly organized and detail-oriented: Capable of managing multiple priorities in a fast-paced environment. * Technically skilled: Proficient in data analysis, documentation, and laboratory information systems (LIS experience preferred). * Strong communicator and collaborator: Thrives in a team-oriented setting and builds positive working relationships across departments. * Committed to compliance and safety: Dedicated to maintaining compliance with all regulatory and safety standards. * Schedule: 40 hours per week, which includes 8am-5pm shifts on both Saturday and Sundays, as well as three 8am-5pm shifts on weekdays. #INDCOR1 WHY YOU'LL LOVE WORKING WITH US * Collaborative team environment that encourages professional growth * Urgent care services at no cost to our team members and their families * Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance * 401k match after one year of service * Access to our primary care (depending on location) * Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families * Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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