Mirrai Careers

L3 Engineer - M365 and Purview

Dijital Team

Sri Lanka Remote Full-time Posted 2w ago
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ABOUT THE ROLE We are seeking an experienced Level 3 Engineer and Microsoft 365 Specialist to design, build, and strengthen internal technology platforms while delivering high-quality technical support across a diverse small-business client environment. This is a hands-on position suited to an experienced MSP professional who combines strong technical capability with a practical builder mindset. The initial focus will be on enhancing internal systems, configuring and improving RMM and PSA platforms, strengthening documentation and service-management standards, and uplifting Microsoft 365 security and endpoint-management environments. You will also provide Level 1, Level 2, and Level 3 incident triage, incident management, and technical support while proactively identifying opportunities to improve security, scalability, automation, and service delivery. ABOUT THE CLIENT You will be working with a South Australian managed services provider supporting a carefully selected portfolio of small-business clients. The organisation combines enterprise-level technology expertise with a personalised, trusted-partner approach and is entering an exciting stage of growth. As part of this growth, the business is strengthening its internal systems, tools, security controls, and service-management capabilities to deliver increasingly secure, structured, and scalable technology services. IDEAL PROFILE Experience & Role Requirements * Minimum five years of relevant experience across IT engineering, systems administration, or technical support. * Demonstrated Level 3 capability within Microsoft 365 environments, including strong hands-on experience with Intune, Conditional Access, Windows Autopilot, and Microsoft Purview. * Previous experience working within a managed services provider environment. * Proven ability to design, implement, and support production systems rather than solely administer established environments. * Strong incident triage and incident-management experience across Level 1, Level 2, and Level 3 issues. * Experience configuring or improving RMM and PSA platforms and associated workflows. * Working knowledge across networking, endpoint management, identity, security, backup, and SaaS administration. * Ability to audit technology environments, identify control or configuration gaps, and deliver structured remediation. * Strong written and verbal English communication skills with excellent technical documentation discipline. Technical Skills * Strong Microsoft 365 administration and security expertise. * Hands-on capability with Microsoft Intune, Conditional Access, Windows Autopilot, and mobile device management. * Experience with Microsoft Purview, data loss prevention, and information/document classification. * Knowledge of RMM and remote-support platforms; NinjaOne experience is highly regarded, while TeamViewer familiarity is beneficial. * Experience configuring PSA platforms and service-management workflows. * Microsoft Azure capability, particularly virtual machine and terminal-server provisioning, is highly regarded. * Experience with Microsoft 365 and SaaS backup solutions, including NinjaOne SaaS Backup, is advantageous. * Familiarity with multi-tenant management solutions such as CIPP or Microsoft Lighthouse is advantageous. * Experience supporting Ubiquiti UniFi networking and Lenovo and HP desktop environments. * Sound understanding of SaaS concepts, cybersecurity controls, and secure administration practices. Qualifications & Certifications * Relevant Microsoft certifications covering Microsoft 365, endpoint management, security, or Azure, or equivalent demonstrable technical capability. * ITIL certification is highly regarded, supported by practical knowledge of IT service management and change management. * A tertiary qualification in Information Technology, Computer Science, Systems Engineering, or a related discipline is desirable. Professional Attributes * Methodical, structured, and highly attentive to detail. * Proactive and self-directed, with the confidence to identify priorities and recommend improvements. * Strong commitment to clear, accurate, and maintainable technical documentation. * Practical builder mindset with ownership of solution quality, usability, and maintainability. * Comfortable balancing platform-development initiatives with client support requirements in a growing MSP environment. * Curious about AI, automation, and emerging technologies, with an ability to explore them responsibly. * Reliable and trustworthy when managing privileged access to client environments. RESPONSIBILITIES * Design, configure, and continuously improve internal IT systems, tools, and service-delivery capabilities. * Build and administer remote monitoring and management environments, including supporting the transition toward NinjaOne and existing TeamViewer capabilities. * Configure and enhance PSA platforms and associated operational workflows. * Deliver Level 1, Level 2, and Level 3 technical support, including incident triage and incident management. * Implement and administer Microsoft Intune, Conditional Access, Windows Autopilot, and mobile device management environments. * Configure Microsoft Purview capabilities, including data loss prevention and information/document classification. * Implement and maintain Microsoft 365 and SaaS backup solutions. * Support secure administration across multiple Microsoft 365 tenants using appropriate tenant-management platforms. * Assess and audit internal and client environments, identifying security, configuration, and control gaps and implementing structured improvements. * Support Microsoft Azure and broader systems-engineering activities, including virtual machine and terminal-server provisioning. * Configure and support Ubiquiti UniFi networking environments and Lenovo and HP desktop devices. * Create and maintain comprehensive technical documentation, implementation records, standards, procedures, and change records. * Apply structured IT service-management and change-management practices across technical work. * Help strengthen client environments against relevant cybersecurity standards and controls, including SMB1001 Gold where applicable. * Explore practical applications of AI and automation to improve internal processes, service delivery, and client outcomes. * Proactively identify priorities, ask informed questions, and recommend improvements with limited day-to-day direction. HOW WE TAKE CARE OF OUR TEAM 💰 Get paid in Australian Dollars 🏥 Medical insurance from day one for you + spouse (or parents if unmarried) 🩺 Generous OPD coverage from doctor visits to all your medical needs 🏡 Home office setup allowance to build your ideal workspace 🌐 Internet allowance to keep you connected 💪 Gym & wellness allowance to stay fit and balanced 🎉 Work hard, play hard – regular team events & engagement activities 🧠 Diji Assist – Mental health & counseling support when you need it 📚 We invest in you – reimbursement for industry certifications 🗣️ Open-door culture – your ideas and feedback always matter 🌍 Flexible work – home or office, wherever you do your best work 🏆 Rewards & recognition that actually recognize you 🥳 Great christmas & financial year-end parties to unwind with your loved ones

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