Manager, Analytics, Customer Experience

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San Francisco, CA; Sunnyvale, CA; Seattle, WA; New York, NY; Chicago, IL; Austin, TX Posted 3w ago

YOU'RE EXCITED ABOUT THIS OPPORTUNITY BECAUSE YOU WILL… * Lead, grow, and develop a team of data scientists — providing mentorship, feedback, and clear career development pathways. * Set the analytical vision for the core support experience, defining what a great customer resolution looks like and building the metrics to measure it. * Uncover opportunities to drive perfect interactions, translating patterns in contact and resolution data into a prioritized roadmap for product and operations partners. * Inform improvements to teammate tooling and workflows, and quantify the tradeoff…

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