Mirrai Careers

Manager, Client Solutions

Company hidden

Chicago, IL Remote Full-time Posted 3w ago
When a client misses a payment, our team reaches out not to demand anything, but to find out what happened and help them get back on track before a small problem becomes a large one. As Manager, you will lead a team of retention/early-out specialists to ensure these conversations are empathetic, compliant, and effective. You will establish performance standards, coach team members daily, and directly shape our outreach strategy, call scripts, timing, and retention offers based on operational insights. This is a people leadership and retention management role, not a traditional collections…

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