Manager, Customer Success – Cyber

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Boston, MA; San Francisco, CA | New York City, NY; Seattle, WA; Washington, DC Posted 30+ days ago

RESPONSIBILITIES: * Directly manage and develop a team Customer Success Managers supporting strategic cybersecurity accounts across all the company products (API, Claude.ai, Claude Code) * Coach team members on customer success best practices, including change management and adoption strategies, value realization, and expansion methodologies across our product suite * Provide cybersecurity subject matter expertise to cyber customers and the CSMs supporting them: bring domain knowledge of security operations, detection and response, identity, cloud and data protection to customer…

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