Manager, Digital Customer Success

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Remote - US Remote Posted 4w ago

RESPONSIBILITIES: * Team Leadership and Development: Recruit, lead, and develop a high-performing team of CSMs. Provide ongoing coaching, support, and feedback to help the team grow their skills, deliver strong customer outcomes, and consistently meet or exceed expectations. * Scaled Strategy and Execution: Partner closely with the GTM ecosystem and other CS teams to build and operationalize Customer Success programs and playbooks tailored to the Digital customer segment, ensuring alignment with our global CS frameworks. * Proactive Customer Insight: Enable the team to understand and act…

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