Mirrai Careers

Manager, Tier 2 Support

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Argentina Full-time Posted yesterday
Manager, Tier 2 Support You will be accountable for three things: fast, accurate resolution of every escalation; T2 decisions that are documented and defensible to auditors, regulators, and our bank partner; and fewer escalations over time, achieved by finding root causes and getting them fixed with Product, Risk, Payments, and Trust & Safety. This role sits in a fast-paced, rapidly growing team with abundant prospects for career advancement. What You'll Do:  * Lead, hire, coach, and develop the T2 Operations team; set schedules and coverage so escalations are worked within SLA. * Own the…

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