Mirrai Careers

Member of Technical Staff | Observability & Reliability

Avra

São Paulo Remote Full-time Posted 13d ago
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ABOUT THE ROLE At Avra, every technical IC is a Member of Technical Staff (MTS). The title doesn't put anyone in a silo: you own systems and outcomes, not steps in a function, and you keep building depth in your area. In this role, you'll join the Platform team as our go-to expert on observability and reliability. Our customers make real-time decisions based on our responses, so when we're down, their operations stop. Avra's cloud is just one more dataplane, alongside the dataplanes we operate inside customer environments — so observability and reliability have to work the same way everywhere. WHAT YOU'LL DO * Evolve our observability stack for logs, metrics, traces, and alerting. * Make sure every dataplane, in our cloud and on-premise, reports its active release, health, heartbeat, logs, metrics, and usage to the control plane. * Bring telemetry into customer clusters within a model where agents only make outbound connections. * Detect drift between the desired state and what's actually running in each environment. * Monitor the health of our deployment and runtime agents. * Provide visibility into ephemeral workloads, such as the Ray clusters that run our batch inference. * Define SLOs, lead incident response and postmortems, and reduce MTTR — including when a fix requires coordinating with the customer. * Reduce telemetry cost: less redundant data, more useful signal. HOW WE MEASURE SUCCESS * 99.9% serving availability, with incidents trending down. * MTTR, including on-premise incidents. * Near-zero drift between desired and actual state. * All agents active and reporting, across every dataplane. WHAT WE'RE LOOKING FOR * Deep experience with OpenTelemetry and observability backends. * Hands-on practice with SLOs, error budgets, actionable alerting, and incident management. * Strong experience with Kubernetes and infrastructure as code (Terraform / Helm ). * Experience operating software in environments you don't fully control. * Production-quality code and reviews, and a willingness to operate what you build. NICE TO HAVE * Shipping software to customer-hosted Kubernetes (e.g., Helm, outbound-only connectivity). * GCP or GKE, AWS or EKS. * ML multi-node/multi-cluster workloads in production. * Financial services or regulated environments.

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