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National Operations Specialist (Student Housing)

bisnow

Los Angeles Full-time$65k–$75k / year Posted 3w ago
Market rate. This role pays around the $110k median for similar USD roles (57 comparable postings in our corpus).
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Our SelectLeaders client is looking for a National Operations Specialist (NOS) to join our team to provide on-site leadership and strategic direction across our portfolio of properties. The National Operations Specialist will be on-site at our properties in the event of a staff vacancy or additional training needs and will help accomplish the daily operations and sales and marketing plans for the property. A background in Student Housing, property management, or marketing and leasing is imperative to the success of this position. You will report to the Director, Training & Support. This position is remote with 75% travel. The salary range is $65K to $75K, plus an annual bonus. RESPONSIBILITIES * Provide interim on-site leadership and strategic direction alongside Regional Managers during staffing transitions, ensuring operational continuity and performance stability * Lead, coach, and develop site teams including Property Managers, Assistant Managers, Leasing & Marketing Managers, Maintenance, and Community Assistants * Oversee full property operations including leasing performance, marketing execution, financial management, and resident experience to increase occupancy and revenue goals * Step into Property Manager responsibilities when needed, assisting with resident move-out, property turn, and move-in cycles * Analyze budgets and monthly financial statements to identify variances, accruals, and reclasses while maintaining fiscal accountability * Partner with revenue strategy by advising on pricing, concessions, and leasing tactics based on traffic, velocity, and conversion trends * Facilitate resident mediation and conflict resolution to maintain positive community culture and retention * Gain exposure to diverse operational models by traveling across 30+ markets nationwide, expanding business perspective and leadership experience QUALIFICATIONS * Bachelor's degree preferred or comparable experience in the student housing space * 3+ years' experience as a Property Manager or equivalent role * Knowledge of the market competition, local businesses, and university * Excellent planning to manage a team * Communication with residents, team members, and senior management * Driven individual * True team player eager to help build the business * Eagerness to provide the best resident experience * Excellent project management * Exceptional customer service and resident relations * Desire to travel up to 75% * Live within 1 hour of a major airport

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