NRI North America is looking for a qualified Network Architect/Administrator to join our professional services team supporting a K-12 school district environment. This role is responsible for the operation, design, implementation, maintenance, and security of the district’s computer network infrastructure, including LAN/WAN, Internet, network servers, voice and video systems, and related security services. The position also supervises network technical support and security staff and provides advanced troubleshooting with an emphasis on system reliability, service quality, and customer satisfaction.  RESPONSIBILITIES Design, implement, maintain, and oversee the operation of district network infrastructure systems, including security, data, voice, video, and cabling.  Evaluate, analyze, and resolve problems within network infrastructure and security systems, designing and reviewing solutions that minimize delays and maximize support for curriculum and administrative systems.  Assess technology service availability and recommend options for redundancy and failover.  Serve as the lead technical expert for complex network and security segmentation issues that cannot be resolved by other technical support staff.  Supervise network technical support staff by providing documentation, direction, training, and assistance; ensure quality control and customer satisfaction; perform appraisals and coordinate personnel actions with technology leadership.  Research current network and end-user device technologies and assist with the District Technology Plan, Disaster Recovery Plan, E-Rate Telecommunication Equity Aid, and technology grants or funding.  Review, test, and determine whether technology systems and network hardware or software components meet quality and compatibility standards.  Use network modeling and analysis to estimate traffic growth and support long-term infrastructure planning.  Select equipment for purchase or inclusion on approved standards lists.  Use monitoring systems to maintain network infrastructure and identify potential design or reliability issues.  Plan and budget for future equipment and software acquisitions or upgrades, using TCO and ROI models to support recommendations.  Develop technical specifications, bids, and requests for proposals; evaluate submissions and recommend vendors.  Maintain district-wide standards for classrooms, network infrastructure rooms, and data, wireless, voice, and video cabling; verify installations comply with contracts and cabling standards.  Lead projects and assign duties within the Network Infrastructure area, coordinating communication, procurement, vendors, and project completion.  Develop custom software and automation to streamline infrastructure, network, phone, and security workflows, including equipment configuration and user service changes.  Prepare monthly written reports identifying major system status, failures, deficiencies, and potential issues. Develop and maintain a professional development plan.  Perform other related district technology duties as needed.    REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES 2 to 5 years of experience supporting Cisco network infrastructure, including telephony, switches, wireless, ISE, or equivalent network support experience in a small to medium-sized organization.  Comprehensive working knowledge of network services and related data, voice, and video communications, including LAN and WAN.  Network operations and hardware currently supported by the district.  VoIP systems support.  Networking protocols including TCP/IP, IPv6, VLANs, routing, and switching.  Network hardware and software.  Network security, cloud technologies, educational technology, and wireless networking.  Educational technology standards and best practices. LAN and WAN hardware and software, switches, servers, and multi-layer devices.  Network design, cabling standards, the OSI model, and network protocols.  Identifying and resolving connectivity, performance, and security issues.  Use of test equipment and diagnostic software, including protocol analyzers, to assemble, evaluate, and repair systems.  Technical writing and documentation, including diagrams, procedures, and policies.  Two or more of the following Cisco certifications: CCNA Routing and Switching, CCNA Wireless, CCNP, or CCNA Voice.  Prior K-12 work experience.    Benefits   You'll love working at NRI not just for the usual benefits, but for our environment and culture!   You'll work with a great group of people in a highly collaborative team and results oriented atmosphere. You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle. You’ll work with large, sophisticated, and progressive clients throughout North America.   We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.   Notices   The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.    NRI North America is proud to be an Equal Opportunity/Affirmative Action employer.    NRI North America will accept applications on an ongoing basis.   NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.    If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to [email protected].