Mirrai Careers
Resume BuilderCareer Test
InsightsPricing
Get Started Free
Jobs/Onboarding Specialist

Onboarding Specialist

alma31

Paris, Paris, France Posted 3w ago
Apply on company site
🌍 ABOUT THE TEAM At Alma, we believe that a great merchant partnership starts with a great onboarding experience. The Merchant Activation team is at the heart of this mission: we set merchants up for success and maximise TPV by delivering efficient, impactful, and tailored activation journeys. To do so, the team focuses on three core objectives: * Delivering high-impact onboarding for Retail Networks, with tiering-based levels of service adapted to each merchant's profile * Boosting activation at every stage of the merchant partnership, through the most efficient operating model for each channel and merchant type * Hitting and maintaining our activation KPIs in terms of SLA, quality, and generated TPV This is a team that moves fast, thinks big, and puts merchants first. If you thrive in a hands-on environment where your work has a direct and measurable impact, you're in the right place. 😀 PURPOSE OF THE JOB Reporting to the Merchant Activation Manager, the Onboarding Specialist is responsible for: * Deploying Retail Networks through efficient project management and impactful retail training for small to mid-market accounts in France, Italy, and/or Spain * Identifying training needs and developing tailored training plans in collaboration with brands * Being the voice of in-store staff within Alma, gathering product feedback and verbatim from end users (a true goldmine of insights!) * Continuously enhancing training programs, exploring new formats, and staying ahead of the curve 💡 SKILLS & KNOWLEDGE * 2 to 3 years of experience in account onboarding, retail, or account management in a fast-paced environment * Fluent in French, English, Italian, and/or Spanish * Excellent verbal and written communication skills, with a strong client-facing posture * Highly organized, detail-obsessed, and operationally excellent * Strong interpersonal skills: empathetic, curious, pedagogical, and user-oriented * Humble, action-driven, and comfortable working cross-functionally 🚀 RECRUITMENT PROCESS 1. Talent Acquisition interview 2. Case study 3. Hiring Manager interview 4. Team fit

See how well you match this job

Upload your resume and we’ll score your fit for this role and 6 similar roles — then tailor your CV to it with AI. Free, no credit card.

Check your match

Similar jobs

  • Sales Development Representative - Fluent Spanish

    alma31

    Paris, Paris, France
  • Onboarding specialist (intern)

    Mistral AI

    Paris
  • Senior Account Manager

    alma31

    Paris, Paris, France
  • Onboarding Manager 🇫🇷

    bigblue

    Paris
  • Operational Onboarding Manager - France 🇫🇷

    alan

    Remote
  • Customer Care Onboarding - Netherlands 🇳🇱 and Belgium 🇧🇪 Dutch & Flemish Speaker - Fixed Term Contract: August – December 2026

    Qonto

    Paris
Apply on company site

Want more roles like this? Browse fresh jobs or tailor your resume with AI.

Mirrai Careers

AI-powered career platform: build resumes, match jobs, and plan your career.

Product

  • All Tools
  • Resume Builder
  • Career Test
  • Pricing

Legal

  • Privacy Policy
  • Terms of Service
  • Fair Use Policy

Company

MIRRAI CHAT LTD (Company No. 16403306)

71-75 Shelton Street, Covent Garden

London, WC2H 9JQ, UNITED KINGDOM

[email protected]

© 2026 Mirrai Careers. All rights reserved.