🌍 ABOUT THE TEAM At Alma, we believe that a great merchant partnership starts with a great onboarding experience. The Merchant Activation team is at the heart of this mission: we set merchants up for success and maximise TPV by delivering efficient, impactful, and tailored activation journeys. To do so, the team focuses on three core objectives: * Delivering high-impact onboarding for Retail Networks, with tiering-based levels of service adapted to each merchant's profile * Boosting activation at every stage of the merchant partnership, through the most efficient operating model for each channel and merchant type * Hitting and maintaining our activation KPIs in terms of SLA, quality, and generated TPV This is a team that moves fast, thinks big, and puts merchants first. If you thrive in a hands-on environment where your work has a direct and measurable impact, you're in the right place. 😀 PURPOSE OF THE JOB Reporting to the Merchant Activation Manager, the Onboarding Specialist is responsible for: * Deploying Retail Networks through efficient project management and impactful retail training for small to mid-market accounts in France, Italy, and/or Spain * Identifying training needs and developing tailored training plans in collaboration with brands * Being the voice of in-store staff within Alma, gathering product feedback and verbatim from end users (a true goldmine of insights!) * Continuously enhancing training programs, exploring new formats, and staying ahead of the curve 💡 SKILLS & KNOWLEDGE * 2 to 3 years of experience in account onboarding, retail, or account management in a fast-paced environment * Fluent in French, English, Italian, and/or Spanish * Excellent verbal and written communication skills, with a strong client-facing posture * Highly organized, detail-obsessed, and operationally excellent * Strong interpersonal skills: empathetic, curious, pedagogical, and user-oriented * Humble, action-driven, and comfortable working cross-functionally 🚀 RECRUITMENT PROCESS 1. Talent Acquisition interview 2. Case study 3. Hiring Manager interview 4. Team fit