Operational Insights Specialist

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US-Remote Remote Full-time$86k–$131k / year Posted 30+ days ago

Market rate. This role pays around the $91k median for similar USD roles (78 comparable postings in our corpus).

***THIS ROLE WILL BE HYBRID IN OUR NEW YORK CITY OR MINNEAPOLIS OFFICE*** THE ROLE: The Operational Insights Specialist is responsible for supporting daily contact center analytics and embedding generative AI tools into routine operational and reporting workflows. Applying foundational analytical skills and professional expertise, this role utilizes established AI models and prompt pipelines to process unstructured customer interaction data. You will work within defined frameworks to generate actionable reports on customer sentiment, agent performance, and operational trends for management…

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