Operations Business Analyst

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Hyderabad, Telangana, India Posted 2d ago

The Business Analyst supports the Customer Care Exchange team as a hands-on analyst and Subject Matter Expert (SME). The role sits between Operations, Product, Automation and the Customer Care leaders. It supports IPA and GFax processes, finds and fixes process gaps, builds team knowledge through training and PKTs (Process Knowledge Tests), and uses AI and low code tools such as Claude, Slack AI, Agentforce and Microsoft Power Apps to automate workflows where it makes sense. The role also gives regular SME help to CSAs and other BAs and takes an active part in day to day customer escalations.…

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