Operations Manager - Server Support

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3101 W Martin Luther King Blvd, Suite 425, ZIP Code 33607 Posted 30+ days ago

Job Summary The Operations Manager will lead, scale, and optimize a high-volume IT Server Support department consisting of 30 to 100 Support Agents and 4 to 8 Team Leaders. This role requires a strong technical background in server infrastructure paired with exceptional leadership skills to drive operational excellence, meet strict SLAs, and foster professional development. Key Responsibilities Team Leadership & Development * Manage, mentor, and coach 4 to 8 Team Leaders. * Oversee a department of 30 to 100 Server Support Agents. * Conduct regular performance reviews and career…

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