Cortica is looking for a Site Care Coordinator to join our growing multi-disciplinary team. * As Site Care Coordinator, you will play a crucial role in optimizing client and provider scheduling to enhance service delivery and operational efficiency. * As a consistent point of contact for families, you’ll collaborate closely with site leadership—including clinical, operational, and shared services (e.g., RCM, Scheduling, Enrollment, etc.)—to maintain a cohesive site culture, uphold the highest standards of care, and guide families through their journey at Cortica. * By facilitating communication between families and various teams, the Site Care Coordinator ensures seamless coordination of care. * This role is essential in managing cancellations, rescheduling, and implementing optimal scheduling practices that align with client needs and provider capacity. * This position requires an on-site presence to effectively manage and oversee scheduling processes and address concerns promptly. What will you do? Patient Care Navigation: * Guide patients through care pathways efficiently, monitoring their progress and proactively identifying and addressing care delays and barriers. * Serve as the point of contact for families, streamlining communication and guiding them through their Cortica journey. * Keep families informed about wait times for services. Scheduling Optimization: * Create scheduling plans that adhere to best practices, ensuring providers are utilized to their full capacity while aligning with the clients' needs. * Collaborate with clinical teams to integrate strategies into broader care plans, promoting a holistic approach to care. * Provide scheduling support for contract scheduling processes, particularly for Schools-related contracts, and assist with scheduling activities for Value-Based Care (VBC) clients. Communication and Collaboration: * Collaborate closely with on-site leadership team to address and resolve client scheduling concerns efficiently and professionally. * Collaborate closely with clinical leadership to ensure timely case assignment and management. * Address client inquiries and requests promptly, maintaining high standards of service. Technology Utilization and Best Practices: * Utilize scheduling tools such as Axon, Smart Scheduling, and Salesforce to enhance scheduling efficiency and streamline operations. * Monitor key performance indicators (KPIs) to assess scheduling success and make data-driven decisions to optimize scheduling practices. * Follow established scheduling protocols and best practices to ensure efficient and effective scheduling that meets the needs of both clients and providers. We’d love to hear from you if: * You bring 4+ years’ scheduling experience in ABA services or related field. * You bring 2+ years in client services related role. * You have strong problem-solving skills. Your Compensation and Benefits: * $2,000 continuing education stipend. * Receive competitive compensation, $26.13/hr to $32.67/hr depending on experience. * 401k matching. * PTO and continuing education/wellness days. * Paid holidays. * Health, vision, dental, and pet insurance. * Referral bonuses. EOE. This posting is not meant to be an exhaustive list of the role and its duties. Please review the job description in the following link: https://bit.ly/3NkEi7S #LI-JF1 #LI-Onsite #ClinicOpsCareers

Patient Care Coordinator

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