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Patient Services Representative

Homera Health

Philippines (Remote) Remote Full-time Posted 30+ days ago
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This is a fully remote role.   About Homera Health Homera Health has built some of today’s largest and fastest-growing D2C telemedicine brands. As we expand existing and new market operations, we’re hiring world-class talent across product design, front-end and back-end engineering, digital marketing, and operations to join us in building the next generation of virtual healthcare experiences. About the role: We are looking for a Patient Services Representative who is empathetic, detail-oriented, process-driven, and comfortable working in a fast-paced, highly regulated healthcare support environment. This role sits at the center of the patient experience and requires strong written communication, ownership, and accountability across multiple workflows and tools. Responsibilities: * Serve as a facilitator between the patient and the company, ensuring a seamless experience. * Answering questions about the company, offering accurate information about our products and services * Delivering information about the product. * Ensuring patient satisfaction and maintaining professional patient support. * Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible. * Keep records of patient interactions, process patient accounts, and file documents. * Take the extra mile to engage with patients. * Stay updated with products, policies, and services to provide informed support. Requirements: * 1-3+ years of experience in customer support, patient support, or a related service-driven role * Experience supporting customers or patients via written channels such as chat, email, or ticketing systems * Prior experience in healthcare, telehealth, pharmacy, insurance, medical offices, or other HIPAA-regulated environments is required * Phone-based customer or patient support experience is a strong plus, especially in healthcare or service environments   Nice to have: * Experience working in telemedicine or related medical contexts. * Experience supporting customers through the Intercom platform. What’s in it for you? As a full-time member of our team, you’ll enjoy: * Flexible working hours * Work wherever you choose. * Fun and casual work environment. * We are a diverse, global team!

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