Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale. With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure. Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit couchbase.com and follow us on LinkedIn and X. Want to be part of our story? Apply today! PEOPLE OPERATIONS SPECIALIST Location: Bangalore, India (Hybrid) ROLE PURPOSE As Couchbase evolves its People Operations model, this role acts as the bridge between foundational HR execution and the future of work. You will manage the day-to-day transactional, compliance, and lifecycle operations that keep our team running smoothly, while actively participating in projects that transform how that work gets done. In this position, you will leverage company-approved AI tools to automate data processing, streamline administrative workflows, and eliminate routine manual tasks. Your day-to-day will balance hands-on People Ops support with AI-forward initiatives, using tech to accelerate programmatic work while applying human judgment, empathy, and oversight to complex, high-touch situations. This role offers direct exposure to all facets of a modern People & Workplace team, along with the opportunity to directly shape and automate the modern employee experience. CORE RESPONSIBILITIES 1. AI-DRIVEN PROCESS ORCHESTRATION & SPEED (AI-ASSISTED) * Systems & Data Management: Leverage AI utilities and internal agents to fast-track data entries, record updates, and status changes across our ATS (Greenhouse) and HRIS (UKG), ensuring impeccable data integrity. * Talent Acquisition Support: Utilize AI prompting skills to draft offer letters, generate process documentation, spin up new job requisitions, and coordinate complex travel logistics. * Knowledge & Content Creation: Prompt AI tools to develop, refresh, and maintain onboarding/offboarding materials, standard operating procedures, and company intranet pages to optimize People Ops workflows. * Regional Research: Use advanced search and AI tools to rapidly synthesize employment law updates and compliance requirements. 2. HIGH-TOUCH HUMAN GOVERNANCE & VALIDATION (HUMAN-IN-THE-LOOP) * Data & Compliance Validation: Serve as the final human gatekeeper to audit and validate AI-generated outputs, compliance forms (Background checks, EEO, I-9, E-Verify), and critical legal or policy document drafts. * Employee Lifecycle & Support: Own end-to-end onboarding and offboarding execution. Facilitate live orientation sessions, conduct new-hire document collection, and partner with Payroll & Benefits to manage enrollment, changes, and standard policy inquiries. * Employee Relations & Mobility Collaboration: Partner closely with People Partners and Total Rewards on delicate employee relations cases, sensitive leaves of absence, annual merit review cycles, and global mobility logistics requiring human empathy and nuanced judgment. * Cross-Functional Collaboration: Collaborate across Talent Acquisition, HR, IT, Legal, Total Rewards, and Payroll to support broader People & Workplace initiatives, including DEI efforts and university/internship programs where personal connection is key. * Ticketing & Escalation Management: Act as the go-to resource and Tier 2 escalation point for complex employee inquiries. Manage ticket routing and provide coverage across global regions as needed. SKILLS & ABILITIES EXPERIENCE & EDUCATION * Bachelor’s degree in Human Resources Management, Business Administration, or a related field (preferred). * 2+ years of experience within People Operations, HR Generalist, or Global Mobility environments. * Direct experience navigating ATS, HRIS (e.g., UKG), and ticketing platforms (e.g., Zendesk, ServiceNow). AI & TECHNOLOGY CAPABILITY * AI Adaptability: High proficiency (or an eager, proven willingness to rapidly master) generative AI workflows, including advanced prompting techniques and platform utilization (e.g., custom Gems, Projects, specialized agents, and workplace apps). * The "Validation" Mindset: A sharp critical eye for content validation, specifically, knowing how to spot AI hallucinations, verify legal accuracy, and enforce data privacy boundaries. * Process Architecture: A strong documentation mindset with a passion for "creating structure" out of chaos and optimizing human-to-AI handoffs. PROFESSIONAL COMPETENCIES * Strict Professionalism: Uncompromising ethics regarding confidential employee information and data privacy regulations. * Hyper-Organized Communication: Strong written and verbal communication skills paired with a customer-centric mindset to support a world-class global team. * Agility: Comfort shifting seamlessly between high-speed automated task management and high-empathy human problem-solving. * Team Agility & Growth Mindset: Willingness to jump in and support diverse initiatives across the broader People & Workplace team, while actively defining and pursuing your own individual career growth objectives. WHY JOIN THIS TEAM? At Couchbase, we aren't just talking about the future of work; we are building it. By taking on this role, you will be enabled to operate at the cutting edge of human resource automation, transforming your career from a traditional administrative track into a highly valued AI-Enabled People Operations Specialist. At Couchbase, we believe innovation thrives when diverse perspectives are at the table. We actively encourage applications from individuals of all backgrounds—including women, people of color, LGTBQIA+ professionals, veterans, and individuals with disabilities. If you see a role that excites you, but don’t meet every qualification, we still encourage you to apply. Studies show underrepresented talent is less likely to apply unless they meet all the criteria. We encourage you to apply if you’re excited about the role and can bring strong contributions to our team. If you require reasonable accommodations during the recruitment process, please let your recruiter know—we’re happy to support you. We value diverse educational and career backgrounds. If your experience aligns with the role’s goals—even if it doesn’t follow a traditional path—we’d love to hear from you. Why Couchbase? Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase’s mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers– all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Places to Work Award for the Bay Area and the UK. Couchbase offers a total rewards approach to benefits that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include: * Generous Time Off Program - Flexibility to care for you and your family * Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs* * Financial Planning - Retirement program* and Business Travel Insurance * Career Growth - Be valued, Create value approach * Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees. * And much more! *Note: some programs are not applicable to all countries. Please discuss with a Couchbase recruiter to learn more. Learn more about Couchbase: News and Press Releases Couchbase Capella Couchbase Blog Investors Disclaimer: Couchbase is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Join an impact initiative group and experience the amazing feeling of Couchbase can-do culture. By using this website and submitting your information, you acknowledge our Candidate Privacy Notice and understand your personal information may be processed in accordance with our Candidate Privacy Notice following guidelines in your country of application.

People Operations Specialist

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