People Operations Team Lead, Centralized Operations

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Mexico City Posted 3w ago
WHO WE ARE WHAT YOU’LL DO RESPONSIBILITIES * Provide strategic and operational leadership for the newly-formed People Support team in CDMX, translating the global Core Ops strategy into an effective local operating model. * Lead and develop a small team People Support specialists through clear expectations, regular coaching, actionable feedback, and quality calibration. * Establish local team practices, coverage, escalation paths, and ways of working that integrate effectively with the global People Support organization. * Manage daily operations, including queue health, workload…

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