Job Description Arts Complex Ushers serve as the cornerstone of customer service for productions and patron services within the Arts Complex. This role is responsible for enforcing production-specific policies set by Resident Partners, as well as venue policies established by Denver Arts & Venues. Successful Ushers demonstrate strong judgment in nuanced situations, prioritize patron safety, and consistently deliver a positive guest experience before, during, and after performances. Key Responsibilities * Enforce production-specific guidelines, including but not limited to photography policies, seating holds, and seating breaks * Confidently and respectfully address patrons when policies are not being followed before, during, or after performances * Direct patrons attending events, including guiding guests to assigned seats and venue amenities such as restrooms and ATMs * Provide clear directions in accordance with venue safety policies and procedures * Perform crowd control duties, including directing both large and small crowds and restraining patrons when required by operational guidelines * Work nights, weekends, and holidays as required by event schedules * Comprehend, direct, and execute emergency procedures, including venue evacuations Venues Covered Team members must be willing and able to work at both venues: * Temple Hoyne Buell Theatre * Ellie Caulkins Opera House Qualifications & Experience This position includes strenuous physical and situational demands, including but not limited to: * Ability to comfortably navigate theaters in dark, quiet environments * Ability to work independently and adapt to redeployment as operational needs require * Ability to learn and retain seating layouts within multiple theaters * Strong communication skills with the ability to convey information concisely in time-sensitive situations * Ability to move quickly or run when required during a shift * Ability to perform regular patrols throughout a shift * Tolerance for loud noise and amplified music * Ability to lift and carry a minimum of 25 pounds * Ability to climb stairs and stand for extended periods without sitting * Ability to safely and appropriately intervene with patrons in accordance with established operational guidelines * Ability to operate ticket scanners, including reading and responding to visual and audible prompts * Ability to address large groups of patrons effectively amid moderate ambient noise without voice amplification * Ability to open and close doors, including fire doors, following production-specific and safety guidelines * Ability to read and comprehend event tickets, event briefing sheets, and other printed materials * Willingness to perform other duties as assigned based on operational needs Situational Requirements * Uniform shirts and pants are not provided; uniform shirts must meet established standards * On-site parking is not free for employees * Employees may park at one of two discounted employee parking locations within walking distance of the Arts Complex * Or park on-site at the full event rate

Performing Arts-Usher

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