Working as part of our Platform Support team, you will gain hands-on exposure to production systems, cloud infrastructure, monitoring, incident management and application deployments. Most importantly, we're looking for someone who is technically curious, enjoys troubleshooting and problem-solving, communicates well, and is keen to learn. We don't expect junior candidates to know everything from day one – training and support will be provided as you develop within the role The role also provides a strong foundation for future progression into areas such as DevOps, Software Development, Systems Administration and Infrastructure Engineering. The successful candidate will be accountable for: * Participating in a 24/7 shift rotation role as part of the platform support engineering team * Monitoring live services, ensuring platform stability * Following incident management processes and providing on-call capability; identifying, troubleshooting and escalating issues in an appropriate manner * Identifying environment and/or process improvements, gathering requirements and raising change requests * Working closely with the wider Development, DevOps and Infrastructure/Security teams to ensure appropriate attention is given to production/system reliability for both external customers and internal stakeholders. * Building and maintaining a strong knowledge of our products and services and being able to provide education and support on technical issues. The ideal candidate will possess the following qualifications/skills: * Degree in Computer Science, Information Technology or a related technical field, or equivalent professional experience. * Familiarity with Windows and Linux operating systems, with an interest in developing stronger Linux and command-line skills. * Familiarity with any programming or scripting languages and an ability to read and understand code * Familiarity with monitoring and log aggregation tools. * Basic knowledge of networking concepts, such as protocols/ports, firewall rules and subnetting. * A proactive approach to troubleshooting, with the ability to take ownership of issues through to resolution or appropriate escalation. * Ability to work under pressure. * Good command of the English language, both verbal and written. * Team-oriented, with a willingness to collaborate and work towards shared goals. Nice to have: * Previous technical experience through employment, internships, university work or personal projects. * Exposure to AWS cloud services (or similar) as well as troubleshooting experience, such as EC2, ELB, EKS, Lambda. * Exposure to Docker and/or Kubernetes. * Exposure to configuration management tools. The successful candidate will receive: * Remuneration according to qualifications and experience * 13th Salary * Medical Insurance Scheme * Provident Fund * Access to MadBenefits app * Inhouse fitness room with classes * Modern working space at a central and convenient location of Limassol close to the highway * Friendly multinational environment * Opportunities for professional learning and growth * Birthday Voucher and Birthday leave * Weekly Monday breakfast * Access to Wellapy platform

Platform Support Engineer (Operations)

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