Product Manager, Support Platform

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Dublin, Ireland Posted 30+ days ago

WHO WE ARE This role focuses on the complex support needs of Platforms and Connect. Platforms, connected accounts, and their customers each have different relationships with the company, access levels, and responsibilities. Resolving an issue often requires understanding who owns the account, which permissions apply, how products are configured, and which party should provide support. The team is building the foundations for more contextual support across this multi-party ecosystem. A key part of the work is improving the company’s customer-facing AI agent so it can understand these…

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