Product Support Representative

Company hidden

Remote - Ireland Remote Posted 2d ago

ROLE DESCRIPTION In this role, you will provide exceptional support for the company Sign and DocSend! We use tools such as Slack, Jira, Zendesk, and Zoom to communicate with our users, work as a team, and partner across the organization to provide real product feedback from our users. RESPONSIBILITIES * Deliver technical support for the company product based issues via email and occasionally phone * Achieve expert working knowledge of our products, meet set KPI targets, and complete tasks in a timely and effective manner * Provide customized recommendations and solutions to customers on…

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