Product Support Specialist

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New York City, NY; San Francisco, CA; Seattle, WA Posted 30+ days ago

Additionally, you’ll help us identify and close gaps in our team’s technical knowledge, turning what you learn from each case into documentation, tooling, and product feedback so the whole team gets sharper. This is a role for someone who wants their technical depth to matter to real businesses, and who cares as much about how we systematically support customers at scale as about the case in front of them. RESPONSIBILITIES * Provide high-touch support to our most strategic customers, communicating clearly and empathetically with a wide range of user personas, context-switching between…

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