Product Support Specialist

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Sydney, Australia Posted 30+ days ago

Note: Specialists in Sydney will work 12pm to 8pm, Monday to Friday. RESPONSIBILITIES * Become an expert in all the company products * Respond to user support cases with a variety of complexity, from simple billing or account questions for individuals to complex API debugging for large businesses * Clearly and empathetically communicate with a wide range of user personas, context-switching between guiding executives in a high-touch model and assisting consumer users at a rapid pace * Manage on-call tasks for high-urgency user issues with extreme ownership. This includes being on critical…

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