Product Support Specialist

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Texas Remote Full-time$75k–$85k / year Posted 30+ days ago

Market rate. This role pays around the $78k median for similar USD roles (105 comparable postings in our corpus).

This might just be the best support job in the world. WHAT YOU’LL BE DOING * Own the front line of customer support across chat, email and video - resolving issues end-to-end with minimal hand-holding * Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely needed * Identify patterns in customer issues and turn them into process improvements, knowledge base content, and actionable insights for the wider team * Act as the connective tissue between Support, Sales, Product and Customer Success - ensuring nothing falls through the cracks *…

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