Production Support Analyst

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Hyderabad, India Posted 30+ days ago

The Production Support Analyst (PSA) is the primary contact for end users of endpoint Interactive Response Technology (IRT) systems. In addition, the PSA will provide support to the Client Services and Data Management teams as needed. RESPONSIBILITIES: * Provide excellent customer service to end users of endpoint IRT systems. * Triage and respond to incoming queries (phone/email), ensuring that all requests are addressed in an appropriate timeframe. * Troubleshoot technical and non-technical issues using documentation, system configuration, and other resources * Document all incoming…

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