Program Manager, Performance Effectiveness

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Remote, USA Remote Full-time Posted 2d ago

IN THIS ROLE, YOU CAN EXPECT TO * Build and operationalize scalable performance effectiveness frameworks across BPO teams, including consistent scorecards and evaluation methodologies. * Partner with BPO vendors and internal operational leaders to identify performance gaps, drive accountability, and improve outcomes. * Analyze manual audits, speech analytics, and operational reporting to uncover trends and turn insights into actionable recommendations. * Develop and maintain performance dashboards, scorecards, and business review materials that help leadership make informed decisions. *…

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