About Lovepop Lovepop is on a mission to create one billion magical moments. We combine art x engineering to create the most magical paper art cards & gifts. Featured on Shark Tank in 2015, Lovepop has become one of the top 10 Shark Tank investments with over $300m in lifetime sales ($30m+ annually). Lovepop consistently ranks in the top Google results for cards online, enjoys 29% national brand awareness in the category, and has helped its customers create over 65 million magical moments (30 million+ units sold). We live by our four values: engineering, hunger, magic, and connection. The opportunity ahead of us is large, exciting, and meaningful. We seek A+ talent to help us become the #1 online card destination in the US. About the role As a QA specialist, your mission is to ensure the stability and consistency of product quality from machine - assembly to final audit. You are responsible for ensuring the timely delivery of high-quality products that meet customer, quality, and safety standards. Maintain quality standards for new and existing 3D card products and production processes. Act as a quality gatekeeper during production, ensuring that risks are assessed, semi-product and product are properly inspected to prevent defects and drive continuous improvement through customer complaint metrics. ACCOUNTABILITIES * In-Process Quality Assurance: Lead in-process audit activity to catch defects early and ensure conformance at production floor. * Defect Identification and Containment Action:Prevent defective units from progressing by identifying, tagging, and recording issues during assembly operations, assure good 5S practice on production floor. * Quality Control Supervision: Oversee QCs activity on the machine area, assembly area to ensure consistent inspection and effective rework handling. * Final Product Quality Supervision: Lead final inspection teams and ensure compliance with standards before goods are shipped. * Quality Team Capability Building: Build the capability of QC staff through targeted coaching, performance feedback, standardized training and evaluation program after training for current QCs, establish/ organize implement & follow onboarding program for new QCs * Continuous Improvement - Customer Complain: handling Customer Complain KPI. Lead root cause investigations and drive corrective actions, report customer complaint trends and action proposals. * Train Quality Awareness to onboarding employees. Support train semi-product and product standards for QC team and production use. QUALIFICATIONS * Bachelor’s degree in Engineering, Technology, or a related field is preferred * At least 2 years of experience in QA or Product Engineer at Manufacturing Company, with familiarity in Control Plan, Quality Standard, BOM, traceability system such as QAD/ SAP/ ERP. * Ability to use QC tools for analysis : Pareto, google sheet, Flowchart… * Language Skills: Good in English (written skill) and fluency in Vietnamese are a must, as we have to work with customer complaints. * Communication Skills: Strong communication skills with internal teams and cross functional teams. Ability to negotiate and resolve arising issues efficiently. * Problem-Solving Skills: Ability to handle unexpected situations, such as quality issues or urgent requirements. * Personality: Proactive, flexible, able to work independently, and under pressure. Lovepop Values Engineering: Curiosity to discover how the world works Hunger: Desire to take on more than is expected Magic: Delivering unexpected experiences Connection: Building relationships with each other Lovepop Operating Philosophies A+ talent loves working with A+ talent. A+ talent delivers 10x outcomes. Growth mindset. We believe people develop over time, that capability increases through belief and hard work. Most increases in productivity come from leveling up and applying more leverage and focus over time rather than by applying more resources or hours. The team I’m on is more important than the team I lead. From Patrick Lencioni’s “The Advantage”: leaders need to put their working team’s objectives ahead of the objectives of the team they themselves lead for an organization to be effective. Executive leadership team commitments: We value our time together, Create a safe space, Get everything on the table, Make clean agreements, Set the standard.

QA Specialist

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