QA Specialist - Customer Operations

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London, England, United Kingdom Posted 30+ days ago
QA Specialist We’re looking for an experienced QA Specialist to take ownership of Quality Assurance across global Customer Operations and help us continuously improve the quality of the support we provide to millions of the company users. This isn’t a role where you’ll simply work through a list of customer interactions and assign scores. We’re looking for someone who can look beyond an individual QA result, understand why something went wrong and help us improve the systems, processes, knowledge and behaviours behind it. You’ll own and evolve our QA approach, work closely with our…

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