Mirrai Careers

Quality Assurance Specialist

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Brighton Full-time Posted 10d ago
This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better. * Conduct real-time and retrospective quality assessments to ensure the company’s quality standards are met, using knowledge and experience to determine whether the customer has received an amazing experience through call, email and live chat quality checks * Ensure processes have been adhered to by our agents and regulatory requirements have been met. * Achieve team and individual KPIs and SLAs as set by the QA Team Leader. * Provide high quality and…

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