Mirrai Careers

Quality Management Specialist

Anaqua

Gurugram, Haryana, India Full-time Posted 30+ days ago
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About the Role  We are looking for a motivated and detail-oriented Quality Management Specialist to lead the implementation of the ISO 9001 quality management system (QMS) within our organization. You will play a key role in helping the company achieve and maintain certification, driving continuous improvement, and embedding a culture of quality across all departments.  Key Responsibilities  * Lead implementation of the ISO 9001:2015 Quality Management System.  * Conduct a gap analysis to assess current processes against ISO 9001 requirements.  * Develop, document, and update quality policies, procedures, and work instructions.  * Coordinate internal audits and support external certification audits.  * Train employees and department heads on ISO 9001 requirements and quality best practices.  * Monitor key quality indicators (KPIs) and drive corrective/preventive actions.  * Manage non-conformities, risk assessments, and continuous improvement initiatives.  * Serve as the main point of contact with the certification body (e.g., a NABCB-accredited certifier or an international body such as Bureau Veritas, TÜV, DNV, or BSI operating in India).  * Ensure ongoing compliance and prepare the organization for surveillance and recertification audits.  * Promote a culture of quality and process ownership across teams.  Required Qualifications  * Bachelor's degree (B.E./B.Tech) or equivalent in, Quality Management System  * Proven experience (2–5 years, adjust as needed) in ISO 9001 implementation or quality management within Services industry * Solid understanding of ISO 9001:2015 requirements and quality management principles.  * Demonstrated experience having successfully led another company in India through initial ISO 9001 certification (not just maintaining an existing certification).  * Experience conducting internal audits (ISO 9001 Lead Auditor certification, e.g., from NABCB/IRCA/BSI, is a strong plus).  * Strong analytical, organizational, and problem-solving skills.  * Excellent communication skills in English, with the ability to train and influence stakeholders at all levels.  * Proficiency in quality tools (e.g., PDCA, root cause analysis, process mapping).

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