Mirrai Careers

Real Time Analyst - Americas

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Remote - US Remote Full-time$95k–$144k / year Posted 30+ days ago
Market rate. This role pays around the $100k median for similar USD roles (62 comparable postings in our corpus).
Hi! I'm Allie, Head of Support at the company. 👋 As our Support organization scales globally, one of the most critical levers for delivering an exceptional customer experience is making sure we have the right capacity, in the right places, at the right times, without sacrificing flexibility, quality, or humanity. We recently hired our first Workforce Management Lead to build the forecasting and capacity-planning foundation for the team. Now we're adding a Real Time Analyst to own the execution layer: turning those forecasts into thoughtful schedules and managing coverage in real time as the…

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