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Registered Nurse Supervisor - Alerts

Cadence Health

Remote Remote Posted 4d ago
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Cadence is the clinical AI company automating the treatment of chronic disease. Its Clinical Intelligence takes on the routine, high-volume work of chronic care – monitoring patients, surfacing risks, and coordinating action – so clinicians can focus on the decisions that require them. Grounded in partnerships with more than 20 leading health systems, deep EMR integrations, dedicated medical group, and experience serving a population of more than 100,000 patients, the system learns from real-world care delivery, improving as it scales. Cadence has been recognized by TIME as one of the Top 100 HealthTech Companies and by LinkedIn as a Top Startup (#4, 2025). THE ROLE We’re hiring an RN Supervisor (Alerts) to lead the daily operations, clinical quality, and workflow performance of a remote team of nurses managing real-time patient alerts generated through Cadence’s remote monitoring programs. You’ll oversee a high-volume, queue-based triage environment where speed, clinical accuracy, and operational consistency directly impact patient outcomes and provider trust. This role sits at the center of Cadence’s technology-enabled care delivery model, partnering closely with clinical leadership to coach frontline clinicians, manage throughput in real time, and strengthen the systems that support scalable chronic disease management between office visits. WHAT YOU’LL DO * Lead the day-to-day operations of a remote team of RNs and LPNs responsible for reviewing and resolving real-time patient alerts across remote monitoring workflows. * Monitor queue performance, alert resolution times, throughput, billable activity, and staffing coverage to ensure operational targets and clinical service levels are consistently met. * Conduct clinical audits and chart reviews to evaluate triage quality, documentation accuracy, escalation appropriateness, and adherence to guideline-directed care protocols. * Provide structured coaching, real-time feedback, and formal performance management to improve both clinical judgment and productivity in a fast-paced, metric-driven environment. * Partner with RN Managers and clinical leadership on escalation pathways, staffing models, workflow optimization, and ongoing clinical education initiatives. * Support hiring and onboarding efforts by evaluating candidates for triage readiness, clinical decision-making, communication skills, and operational fit within a queue-based care environment. * Contribute directly to patient care as needed, supporting alert management workflows and ensuring continuity of care during periods of high volume or staffing constraints. These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. WHAT YOU NEED * Active, unencumbered compact RN license required. * Minimum of 5 years of experience as a practicing Registered Nurse in triage, acute care, ICU, urgent care, remote patient monitoring, or chronic disease management settings. * Minimum of 1 year of supervisory or management experience leading nurses in high-volume, queue-based, triage, or remote care delivery environments. * Demonstrated experience evaluating clinical quality, triage decision-making, escalation appropriateness, and documentation accuracy in alert-driven workflows. * Strong operational management experience with performance metrics including alert volume, throughput, call handling time, staffing coverage, and productivity targets. * Experience managing remote teams, including scheduling, PTO coordination, staffing coverage, and performance management in continuous operations environments preferred. * Strong written and verbal communication skills with experience leading team meetings, conducting 1:1s, and collaborating cross-functionally with clinical leadership. * Comfort with AI-assisted clinical tools (such as Gemini, Open Evidence, or comparable platforms) The anticipated salary range for this role is $80,000-$100,000 annually which is based on role scope, level, and location. In addition to base compensation, this role may be eligible for incentive compensation as part of the overall total rewards package. This position is remote and based in the United States. Actual compensation will be determined based on factors including experience, skills, internal equity, and applicable law. Benefits & Perks * Competitive pay & equity* * Fully remote * Comprehensive health coverage: Medical, dental & vision * Paid time off * 401k plan + matching * Paid parental leave * Home office stipend *benefit offerings may vary depending on job profile, job level and worker type Cadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws.  A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team.  Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence. If you require a reasonable accommodation during the hiring process, please contact [email protected] Candidate Privacy Notice & SMS Terms When you apply for a position with Cadence, we may collect and process personal information related to your application and candidacy, including your name, contact information, resume/CV, work history, education, qualifications, interview notes, job preferences, compensation expectations, availability, and any other information you choose to provide during the application process. We use this information to evaluate your qualifications, communicate with you about your application, schedule interviews, provide updates on your candidacy, maintain recruiting records, and consider you for current or future opportunities. We may share candidate information with internal hiring teams and trusted service providers that support our recruiting process, including our Applicant Tracking System, Greenhouse, and our text messaging platform, Grayscale by Paylocity, as applicable. These service providers process information on our behalf and in accordance with our instructions. We retain candidate information for as long as necessary to support our recruiting process, comply with legal obligations, resolve disputes, and maintain appropriate business records. SMS/TEXT MESSAGING COMMUNICATIONS If you provide your mobile phone number and consent to receive text messages, Cadence may contact you by SMS for recruiting-related purposes. These messages may include application status updates, interview scheduling and confirmations, reminders, follow-ups, and offer-related communications. We do not use recruiting SMS messages for marketing purposes. We do not sell, rent, or share your mobile phone number, SMS opt-in data, or SMS consent with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers that help us deliver recruiting-related SMS communications. By opting in to receive SMS messages from Cadence, you agree to receive recruiting-related text messages. Message frequency may vary. Message and data rates may applyYou may opt out of SMS messages at any time by replying STOP, STOPALL, OPTOUT, CANCEL, END, QUIT, UNSUBSCRIBE, or REVOKE. After you opt out, we may send one final message confirming that you have been unsubscribed. No further recruiting SMS messages will be sent unless you opt in again. To opt back in, reply START, UNSTOP, or YES. For help, reply HELP or contact us at [email protected]. Carriers are not liable for delayed or undelivered messages. For questions about this notice or how we handle candidate information, please contact us at [email protected].

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