Remote Service Experience Coordinator

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Miami, FL$40k–$70k / year Posted 3w ago

Below market. This role pays below the $83k median for similar USD roles (43 comparable postings in our corpus).

Position Summary The Remote Service Experience Coordinator owns the guest's experience for every service that happens away from our drive, whether at their home, at their office, or on the side of the road. This is a customer-experience role first. Cadillac owners increasingly expect service to come to them, and this position is the single point of accountability for making that experience feel effortless, premium, and unmistakably Ocean Cadillac from the first phone call to the moment the vehicle is back in the client's hands. The Coordinator brings together four functions that have…

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