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Retail Operations Manager

Curaleaf

Florida$86k–$95k / year (est.) Posted 10d ago
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At Curaleaf, we’re redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands—including Curaleaf, Select, and Grassroots—offer premium products and services in both medical and adult-use markets. Join us at Curaleaf to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach and positive change. Here, you’ll have the opportunity to make a meaningful impact, drive innovation, and help shape the future of cannabis. Retail Operations Manager Region: Florida The candidate must be based out of the Tampa, FL or Miami Metro Area and be willing to travel 50% of the time throughout the state.  About the Role Are you a retail operations leader who thrives on driving results at scale? Join Curaleaf as a Retail Operations Manager and play a pivotal role in shaping the future of cannabis retail across the country. At Curaleaf, you'll have the opportunity to influence retail operations nationwide, collaborate with talented leaders across the organization, and help shape the future of cannabis retail while making a meaningful impact on both, the team and customer experience. In this role, you'll serve as a key member of the National Operations team, partnering with leaders across multiple markets to drive operational excellence, improve profitability, and deliver exceptional customer experiences. You'll help identify opportunities, implement innovative solutions, and influence strategic initiatives that enhance performance across our retail footprint. This is an exciting opportunity for a collaborative, data-driven problem solver who enjoys working cross-functionally, coaching leaders, and turning big ideas into measurable business results.  What You'll Do * Drive operational excellence across Curaleaf's retail locations by identifying opportunities, implementing solutions, and ensuring consistent execution. * Partner with Store, District, Area, and Regional leaders to improve performance, enhance the customer experience, and achieve business goals. * Serve as a national retail operations subject matter expert, supporting new initiatives, operational rollouts, testing, and training programs. * Analyze key business metrics, financial performance, and operational KPIs to identify trends, opportunities, and areas for improvement. * Conduct national-level P&L analysis and provide recommendations to drive profitability and operational efficiencies. * Develop, maintain, and optimize procedures, processes, and operational standards across the organization. * Collaborate with cross-functional partners to support sales growth, operational improvements, and strategic initiatives. * Lead and support national projects from concept through execution, ensuring successful implementation and adoption. * Partner with the Retail Systems team on system enhancements, testing, new technology implementations, and ongoing optimization efforts. * Support new store openings, product launches, and other critical business initiatives across multiple markets. * Build and maintain strong relationships with internal stakeholders and external vendors to support operational success. * Use data and market insights to identify business opportunities and improve performance across both medical and adult-use markets. * Coach and support retail leaders, helping them drive accountability, operational consistency, and exceptional results. * Continuously evaluate and improve retail operations from both a customer experience and back-of-house efficiency perspective. * Travel up to 50% to support stores, initiatives, and operational priorities across the country. What You'll Bring * Bachelor's degree in Business Management, Hospitality Management, or a related field, or equivalent retail operations experience. * 3-5+ years of operational management experience within a retail or hospitality multi-unit environment. * Experience supporting multiple locations, regions, or national operations. * Strong retail business acumen, including experience with: * P&L management * Profitability analysis * Labor forecasting * Sales performance metrics * Operational KPIs * Proven ability to manage complex projects and execute priorities across a broad geographic scope. * Exceptional analytical and problem-solving skills with a strong attention to detail. * Excellent communication, presentation, and stakeholder management skills. * Ability to influence and collaborate effectively across all levels of the organization. * Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment. * Customer-first mindset with a passion for operational excellence and continuous improvement. * Advanced proficiency with Microsoft Office Suite, including Outlook, Excel, PowerPoint, Word, and Teams. * Ability to assess changing market conditions, identify business opportunities, and adapt strategies accordingly. Even Better If You Have * Experience supporting national retail operations in a highly regulated or fast-growing industry. * A passion for building scalable processes, creating efficiencies, and improving business performance. * Experience partnering with diverse cross-functional teams to drive large-scale initiatives. * A collaborative leadership style and the ability to work independently when needed. * A curious, adaptable, and solutions-oriented mindset. * Strong resilience and the ability to thrive in a rapidly changing environment. * A track record of driving innovation and meaningful operational improvements. * A positive attitude, sense of humor, and a passion for helping teams succeed.   Curaleaf Pay Transparency $86,000—$95,000 USD What We Offer: * Career Growth Opportunities * Competitive Pay and Benefits * Generous PTO and Parental Leave * 401(K) Retirement Plan * Life/ Disability Insurance * Community Involvement * Referral Bonuses and Product Discounts Benefits vary by state, role type, and eligibility.   Follow us on Social Media:  Instagram: @curaleaf.usa Twitter: @Curaleaf_Inc LinkedIn: Curaleaf LinkedIn Curaleaf Holdings, Inc. (TSX: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis with a mission to enhance lives by cultivating, sharing, and celebrating the power of the plant. As a high-growth cannabis company known for quality, expertise and reliability, the Company, and its brands, including Curaleaf, Select, Grassroots, Find, and Anthem provide industry-leading service, product selection and accessibility across the medical and adult-use markets. Curaleaf International is powered by a strong presence in all stages of the supply chain. Its unique distribution network throughout Europe, Canada and Australasia brings together pioneering science and research with cutting-edge cultivation, extraction and production. Home | Curaleaf | Cannabis with Confidence Our Vision: To be the world's leading cannabis company by consistently delivering superior products and services and driving the global acceptance of cannabis.  Our Values: * Lead and Inspire.   * Commit to Win.   * ONE Curaleaf.   * Driven to Deliver Excellence.   Curaleaf is an equal opportunity employer. Curaleaf recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Individuals adversely impacted by the war on drugs are encouraged to apply. Current Curaleaf employees should apply for open positions through our Internal Job Board, which can be accessed via the link on The Leaf.  ***Please note that U.S. immigration rules and regulations are governed by federal law; not state law.  Although Curaleaf operates in states that have legalized and decriminalized marijuana, it is still considered a controlled substance under federal regulations and thus illegal under federal law. For this reason, unless and until federal law changes, Curaleaf is prohibited from offering sponsorship for any non-immigrant or immigrant visas.  ***Please also note that while candidates who are Lawful Permanent Residents (such as those with Green Cards) are eligible for employment with, and are hired by Curaleaf, working for a company engaged in a business that grows and sells a product that is illegal under federal law might compromise the candidate’s immigration status. Before a Lawful Permanent Resident accepts an offer of employment, Curaleaf recommends that the candidate seek the advice of an immigration lawyer.

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