Retention Specialist - Hybrid

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King of Prussia, PA Full-time$48k–$58k / year Posted 8d ago

Below market. This role pays below the $80k median for similar USD roles (192 comparable postings in our corpus).

Values: 5Cs The company as One Customers come first Commitment to Innovation Courage to do what's right Consistently deliver exceptional results Position Summary The Hybrid Retention Specialist plays a critical revenue-protection role in handling customer cancellation requests and preventing churn. This position requires strong consultative skills, empathy, and the ability to understand customer concerns, work collaboratively with internal teams to resolve barriers, and finalize modified agreements that strengthen retention. The ideal candidate is commutable to our King of Prussia, PA…

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