Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. Job Title Sales Enablement & Training Specialist (SDR – BPO/Call Center) Location Remote Time Zone US Time Zones (EST–PST) ROLE OVERVIEW We are seeking a Lead Sales Enablement & Training Specialist to own the onboarding, training, and ongoing development of Sales Development Representatives (SDRs) within a BPO/call center environment. This role is responsible for building structured training programs, managing and coaching SDR teams, and ensuring operational excellence across sales enablement processes. The ideal candidate has hands-on experience in sales leadership, understands outbound sales motions, and is highly operational, tech-savvy, and process-driven. KEY RESPONSIBILITIES * Lead the onboarding and training of all new SDR hires in a BPO/call center sales environment * Design, develop, and continuously improve sales training and enablement programs, including onboarding, product knowledge, sales methodology, and performance improvement modules * Create structured work modules and training content within an LMS platform * Manage, coach, and mentor SDRs and team leads to drive performance, quality, and consistency * Build, manage, and maintain lead lists in collaboration with sales and operations teams * Ensure SDRs are trained on lead management, outreach sequencing, and CRM best practices * Partner with sales leadership to align training programs with performance goals and KPIs * Implement and optimize operational processes, workflows, and sales enablement automations * Monitor SDR performance metrics and provide targeted coaching and retraining as needed * Serve as a subject matter expert on sales development best practices within a BPO environment REQUIRED QUALIFICATIONS * Prior experience in a sales management, supervisor, or team lead role within a BPO, call center, or high-volume sales environment * Proven experience training, coaching, and managing SDR or inside sales teams * Strong understanding of sales development roles, outbound prospecting, and lead management * Demonstrated ability to create structured training programs, work modules, and enablement content * Operationally strong with the ability to design, follow, and enforce repeatable processes * High level of technical proficiency and comfort working with LMS platforms, CRMs, and sales tools * Non-negotiable: Must have prior experience working in a fully remote environment, be fluent with remote collaboration tools (such as Slack, Zoom, Google Workspace, Asana, or similar), and have experience working with US or UK-based companies. Candidates without this experience will not be considered. PREFERRED QUALIFICATIONS * Experience building or scaling SDR training programs from the ground up * Familiarity with sales enablement frameworks and methodologies (e.g., outbound cadences, qualification frameworks) * Experience implementing or optimizing sales automations and workflows * Background in BPO operations or outsourced sales teams * Exposure to performance management, quality assurance, or call coaching programs TOOLS & TECHNOLOGY * Learning Management Systems (LMS) * CRM platforms (e.g., Salesforce, HubSpot, or similar) * Sales engagement and dialer tools * Lead sourcing and list management tools * Remote collaboration tools (Slack, Zoom, Google Workspace, Asana, or similar) * Automation and workflow tools for sales operations and enablement       We connect top talent with vetted employers, competitive pay, and real growth opportunities.