Job purpose: SCRUM Masters are also known as guardians of the SCRUM Team. The SCRUM Master is responsible for resolving issues with and controlling SCRUM processes. The SCRUM Master will have to plan, track, report and communicate team velocity and sprint/release progress as well as ensure the development teams are practicing the core agile principles of collaboration. Reporting to enable leaders of the organisation to make informed decisions and to act on the information. Key accountabilities: * Training, coaching and guidance to teams internal and external in the use of agile practices and to support product owners / project manager * Facilitating all SCRUM related ceremonies * Facilitating discussion, decision making, and conflict resolution * Facilitate planning, daily stand-ups, sprint reviews including demos, and retrospectives for each project * Take responsibility of team impediments and their resolution * Encourage the team to deliver on their commitments * Escalate delivery issues and risks as they arise * Measure / track project performance using appropriate tools and metrics * Project management and coordination of projects on time, within scope and budget through close collaboration with the Product Owner * Preparation of monthly tracking reports of projects to Senior Management and other stakeholders * Develop training material   Technical / professional qualifications: * Certified SCRUMMaster® Certification * Tertiary Qualification Key performance indicators: * Sprint goals delivery – Enables the team to accept accountability and helps understand how to use SCRUM principles to set and attain their goals * Measure and Report – Be able to measure and report success in achieving sprint goals. (burn up, burn down or other agreed-upon metrics). Setup tools that help the team with daily work and for managing team activities. Also measured by how well these items are communicated to interested stakeholders * Continuous improvement – Responsibility to ensure it happens through the ceremonies and activities of daily work, review, retrospective, and backlog refinement * Delivering value – value delivered to the customer * Timesheets and time tracking accuracy and on time submission Skills, know-how and experience: * Experience in a SCRUM master role * Familiarity with software development * Excellent knowledge of SCRUM techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement) * Good knowledge of other Agile frameworks (SCRUM, Kanban, XP) * Excellent communication and servant leadership skills * Problem-solving and conflict-resolution ability * Outstanding organizational skills   Preferred: * 3+ years’ experience within an agile development environment as a SCRUM Master * Experienced in the following technologies * Jira, Confluence * Azure Boards (Part of Azure DevOps) * SCRUM Reporting, SCRUM rituals * Agile project management  Values and Competencies * Get stuff done: completing tasks, and contributing to the deliverables of the team to ensure we deliver high quality products * Be the best you can be: investing time in learning and sharpening your skills. Teaching and sharing your unique skills with the rest of the team * Do the right thing: we build a culture of mutual respect and collaboration, admit to mistakes and learn from them * Servicing the customer: at the forefront of providing service excellence and customer satisfaction * Solve together: we conduct ourselves in such a way that we work harder, cooperate and be supportive of one another and contribute to the team spirit * Build a bridge: progress with what you have and solve a challenge * Add value: to tasks, interactions with colleagues and customer interactions * Have fun! we enjoy the work we do and the people that we are doing it   Direct reports and/or stakeholders: Influence, collaborate and co-ordinate with: * Collaborate with: * Product Owner, Developers, Client representatives * Influencing: * Team leads, project owners, product owners * Reports: *  Senior management, client stakeholders